Delete your Astit account
Last updated: 2 November 2026
In short
You can delete your Astit account in the app, or ask for it here if you can't open the app. We delete your account and data within 30 days of a verified request and email you when it is done.
1.Delete it in the app (fastest)
If you are the family member who set Astit up, open Astit and go to Settings → Delete my account. It works the same way in the Astit web app.
2.If you can't open the app, ask here
Write to reach@astit.ai.
3.If you are a parent using Astit on your phone
Ask the family member who set Astit up for you to delete the account, or write to reach@astit.ai with your Family Code.
4.What gets deleted
Your Astit account; parents linked only to you, with their Daily Pulse answers, Ask Astit results and the current profile photo; and the related records on our servers. Parents who are also linked to another family member stay with that person. Voice recordings are not kept, and photos you send to Ask Astit are not stored. Spoken replies from Ask Astit are not deleted one by one; they expire automatically after about 7 days.
5.What we may keep
Server logs are removed after 90 days. We keep a short record that a request was made (date, status and the note you wrote, if any). When we finish, your email in that record is replaced by a one-way keyed fingerprint and the note is cleared. The email you used to ask, and our notification emails, stay in our support mailbox. Verification codes, with your email, IP address and device or browser type, are removed automatically about a day after they expire.
6.How long it takes
We delete your data within 30 days of a verified request and email you when it is done.
Contact us
Questions about deleting your data: reach@astit.ai
Grievance Officer
Kiran Puranik, Director
reach@astit.ai
+91 84590 14611
Intelbrook Systems Private Limited, Ruby Park, Park Street, Wakad, Pune 411057, Maharashtra, India.